Unity User Guide
Getting Started
System Requirements
Service Assignment Requirements
Installation
Initial Configuration
The Unity User Interface
Resizing
Maximizing & Minimizing
Working From The System Tray
Call Details Popup
Browser Integration
Call Control
Make A Call
End A Call
Redial
Answering A Call
Send Call To Voicemail
Transferring A Call
Announced Transfer
Blind Transfer
To Voicemail
To Mobile
Hold & Retrieve
Conference Calling
Starting A Conference
Ending A Conference
Leaving A Conference
Adding A Call
Call Recording
Configuration
Usage
Current Call List
Managing Multiple Calls
Resizing
User Status
Available Views
Managing Monitored Users
Monitored User States
Call Actions
Call A Monitored User
Transfer To A Monitored User
Camp On A Monitored User
Transfer To Voicemail
Answering A Call
Barge Into a Call
Call User When Free
Other Features
View User Details
Instant Message
Send Email
Directory Integration
Searching Directories
Group/Enterprise Directory
Group/Enterprise Common Phone List
Personal Directory
Add A Contact
Modify A Contact
Remove A Contact
Export
Import
Outlook Contacts
Third-Party Directories
Call Actions
Call A Contact
Transfer To A Contact
Call Logs
My Status
CommPilot Express
Do Not Disturb
Call Forward Always
Hoteling Guest
Instant Messaging
Send An Instant Message
The Conversation Window
User Status > Managing Monitored Users
